Effective Date: February 22, 2024
Welcome to Symphony! We're dedicated to protecting your privacy and handling your data with transparency and care. Our Privacy Policy explains how we collect, use, and share information in connection with the voice AI-powered surveys provided through our website and services.
When you register for our services, we collect personal details such as your name, email address, and a secure password to create your account.
For survey creation, you may input specific topics or questions, which our AI uses to generate and conduct surveys.
Our service records survey conversations and generates summaries for your review. We store these recordings and summaries securely for the purpose of providing insights and facilitating service improvement.
We collect usage data, IP addresses, and cookies to enhance service functionality and user experience. Cookies are used strictly for operational purposes, such as session management and security.
If you integrate Symphony with third-party services, we may receive information related to those services to facilitate the survey process. This information is handled according to the privacy settings you establish within those third-party services.
When you register or log in to Symphony using Google OAuth, we access your Google account's name and email address. This information is used exclusively for account creation, login authentication, and to send you email notifications related to our services. We store and handle your Google user data with high security, employing encryption and secure access controls to protect your information. We do not share your Google user data with any third parties, except as necessary to provide the services you have requested or when required by law.
Your privacy and control over your data are paramount. You can manage, update, or delete your Google data within Symphony at any time through your account settings. For more information on how to control your data or if you have any privacy concerns, please contact us at support@getsymphony.co.
We retain personal information as long as necessary to provide our services and for legitimate business purposes. For voice recordings and summaries, we provide a clear retention timeline and options for you to delete this data, unless we are required by law to retain it for a longer period.
We do not sell or rent your personal information. Disclosure of personal information to third parties occurs only under the following circumstances:
We implement industry-standard security measures to protect your information from unauthorized access, alteration, and misuse. While we strive to use commercially acceptable means to protect your personal information, no system is completely secure.
The following provision applies with reference to the General Data Protection Regulation (GDPR). We are based in the United States, and any personal data collected from this website will be transferred and processed within the U.S. If you are a Data Subject, as defined by the GDPR, within the European Economic Area, we provide limited GDPR support to your transaction. Please read the limitation below, and if you do not agree to this, do not provide us with personal data.
Your rights as a data subject may be subject to certain limitations and restrictions. You may exercise your rights as a data subject by contacting us in writing at shobhit@shobot.io. When you make a request, we may require certain documentation to be able to verify your identity before we can process your request. Your cooperation is necessary to exercise your rights under the GDPR.
We may update this policy to reflect changes to our information practices. If we make significant changes, we will notify you by email or through a notice on our website prior to the change becoming effective.
If you have questions or concerns about this Privacy Policy, please contact us at support@getsymphony.co.